we ship to all gcc countries! wherever you are in the region, we’ll get our tea to your door.

uae orders over 300 aed ship for free. for everyone else, shipping is calculated at checkout based on weight, dimensions and destination.

we’re speedy. order before 10pm in the uae and we’ll ship your order the same day. don’t worry if you miss the cut off - your order will be sent the next business day.

we partner with Aramex to make sure your tea arrives safely and swiftly.

uae orders: typically 1 business day
gcc orders: you’ll see shipping timings at checkout

yep, as long as your order hasn't been shipped. email info@teasquad.com asap and we'll sort it.

changed your mind? no problem. return unopened, unused items within 3 days of delivery and you’ll get store credit to try another flavour. a heads-up - return shipping’s on you.

once approved, refunds typically show in your bank within 5-7 business days.

if your order hasn’t been shipped yet give us a shout on info@teasquad.com and we’ll cancel it. if it has already been sent, check out our returns policy. 

sorry about that! let us know within 90 days. if approved, return shipping is on us and you can choose a refund, store credit or a fresh replacement. email us at info@teasquad.com to get started.

if your order is running late, drop us a message and we’ll chase the courier for you.

you’ll get a tracking link directly to your email address so you can follow your order every step of the way.

absolutely. you’ll never find anything artificial in our tea bags - only seriously feel good ingredients.

100%. no gluten and no dairy just top-notch blends.

keep it cool, dry and sealed in an airtight container. proper storage means fresher tea for longer.

100%. our tea bags are completely plastic-free because good tea shouldn’t come at the cost of our planet.

we work with trusted growers worldwide who hand pick our tea leaves for maximum freshness and flavour.

it’s a mix. some contain caffeine and some don’t. check out the product page or the packaging for each flavour and you’ll find the info there.

you bet. most of our flavours taste just as great cold as they do hot! 

some blends have a natural sweetness from the fruits or spices they’re made with but we never add refined sugar to our tea. 

brewing tips are on every pack to help you brew like a boss.

sign up for our emails and you’ll be the first in line to hear about restocks, new product drops and exclusive offers.

we sure do because we love keeping things fresh. join our email list to avoid major FOMO when we drop some of our special blends.

technically tea lasts forever but for peak flavour and the freshest taste, we suggest you drink it within 24 months.

you can subscribe to our teabags or loose leaf pouches and subscribing is simple! pick your fave flavour, choose how often you want it delivered (either every 15, 30 or 45 days) and we’ll take care of the rest. you’ll save 15% on every subscription order and get fresh brews delivered straight to your door, for free! it’s a no brainer if you ask us.

our subscriptions are a minimum of 3 boxes or 2 loose leaf tea pouches because more tea = more feel good moments.

always. every subscription order comes with free delivery, no matter where you are in the gcc.

for a limited time, first-time subscribers get a free, feel good tea spoon with every pouch subscription. it’s ideal for scooping the right amount of loose leaf. you’re welcome.

you’re in control of your subscription. you can skip an order, pause your plan or cancel anytime. 

once you’ve subscribed, you’ll get access to your own subscription dashboard where you can log in and manage everything, anytime. 

absolutely. your subscription = your rules. you can switch things up anytime just by logging in to your account.

yep. we’ll send you a heads up on email before every delivery to remind you about the feel good vibes coming your way!

all major credit and debit cards, paypal, apple pay and google pay. you can also pay on tabby too.

ordering outside the uae? your country might charge import duties and taxes. if you refuse these charges, your order comes back to us at your expense. you’ll receive a refund minus the original shipping and return costs.

absolutely. our digital gift cards land instantly in your inbox, never expire and make a perfect surprise for your favourite tea lover (or yourself - we won’t tell).